Trekking & Expeditions

Terms & Conditions

Important information before booking your trek or expedition.

At PERU ADVENTURES TRAVEL, our goal is to offer quality service with good value for money.To ensure a safe and smooth trip with PERU ADVENTURES TRAVEL, it is important that you understand the prices, services, responsibilities, cancellation policies, and refunds. We strongly recommend that you read the following Terms and Conditions carefully:

Contents

  1. Disclaimer
  2. Cancellation Policy
  3. Refunds

1. Disclaimer

  1. Our company does not assume responsibility for trips canceled or delayed due to acts of vandalism, terrorism, riots, strikes, wars, political conflicts, weather conditions, natural disasters, mechanical failures, or any other irregularity caused by a third party, and/or any factors that imply additional expenses or itinerary changes.
  2. Our company is not responsible for adverse situations that may occur to our clients during the course of the expedition, such as losses, accidents beyond our control, damages, injuries, illnesses, pregnancy, physical or mental disabilities that may endanger the health or integrity of the client or others. Therefore, the Company WILL NOT recognize any claims or partial or total refunds for the mentioned concepts.
  3. Our company does not assume expenses resulting from abandoning the trek and/or expedition before completing the itinerary due to medical issues, emergency rescue and/or evacuation, weather problems, or medical treatment.

2. Cancellation Policy

Cancellations made more than 20 days prior to the tour start date can be rescheduled at no cost or a refund can be requested. In this case, the refund will be subject to a 15% deduction for service fees and/or commissions, which will be deducted at the time of the refund. Cancellations made less than 20 days prior to the tour start date will incur a 100% penalty. No refunds or rescheduling will be provided,regardless of the reason. In case of no-show or late arrival at the departure time, the deposit will not be refunded, nor will a change to another tour be allowed.

3. Refunds

There are 2 options for us to refund your money:
  1. Credit Note: You will receive a COUPON code for the value of the service, which you can use for your next purchase.
  2. Refund: You can request your refund through our customer service channels, Email or WhatsApp. We will process the refund as soon as we verify that it complies with the refund policies.
  • Once we approve your refund, it will be processed within 1 business day during office hours.
  • The money will be refunded to the same payment method you used when purchasing.
  • If you paid in cash, the money will be refunded in cash.
  • If you paid with a credit/debit card, your bank may take up to 15 business days to reflect the refund on your statement, although it usually takes less than 10 days.