Terms & Conditions
Please review the following Terms & Conditions for important information regarding cancellations, refunds, and circumstances that may affect your tour. These terms complement the information provided at the time of booking.
Contents
1. Disclaimer
- Our company does not assume responsibility for trips canceled or delayed due to acts of vandalism, terrorism, riots, strikes, wars, political conflicts, weather conditions, natural disasters, mechanical failures, or any other irregularity caused by a third party, and/or any factors that imply additional expenses or itinerary changes.
- Our company is not responsible for adverse situations that may occur to our clients during the course of the expedition, such as losses, accidents beyond our control, damages, injuries, illnesses, pregnancy, physical or mental disabilities that may endanger the health or integrity of the client or others. Therefore, the Company WILL NOT recognize any claims or partial or total refunds for the mentioned concepts.
- Our company does not assume expenses resulting from abandoning the trek and/or expedition before completing the itinerary due to medical issues, emergency rescue and/or evacuation, weather problems, or medical treatment.
2. Cancellation Policy
Cancellations made more than 24 hours prior to the tour start time can be rescheduled at no cost or a refund can be requested.
Cancellations made less than 24 hours prior to the tour start time will incur a 100% penalty. No refunds or rescheduling will be provided,regardless of the reason.
In case of no-show or late arrival at the departure time, the deposit will not be refunded, nor will a change to another tour be allowed.
3. Refunds
Eligible refunds may be provided through one of the following options, in accordance with the conditions applicable to the booking.
Option 1: Credit Voucher
Clients may request that the eligible refund amount be issued as a credit voucher, valid for one year from the date of issue. The credit may be used toward a future booking with PERU ADVENTURES TRAVEL or transferred to another person, subject to prior coordination with our team.
Option 2: Monetary Refund
Clients may request your refund through our customer service channels, Email or WhatsApp. We will process the refund as soon as we verify that it complies with the refund policies.
- Once we approve your refund, it will be processed within 5 business days during office hours.
- The refund may be made through the payment method preferred by the client, subject to prior coordination with PERU ADVENTURES TRAVEL.
- The client is responsible for any commission, bank fee, transfer cost, or other charge generated by the method used to receive the refund.
- If the client is in the city of Huaraz, they may also request a cash refund, subject to prior coordination.
- If the refund is issued to the same credit or debit card used to make the reservation. your bank may take up to 15 business days to reflect the refund on your statement, although it usually takes less than 10 days.
Example of a Refund Calculation
The client may request a refund corresponding to the amount received by PERU ADVENTURES VIAJES, less any payment processing fees that are non-refundable.- Tour price: USD 20.00
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Payment processing fee (5%): USD 1.00
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Total paid by the client: USD 21.00
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Amount received by PERU ADVENTURES TRAVEL: USD 20.00
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Refund amount: USD 20.00
Please note that additional bank fees, transfer costs, or other charges associated with the chosen refund method may also apply. These expenses shall be the client’s responsibility.
