Full-Day Tours

Terms & Conditions

Important information before booking your full-day tour.

To ensure a safe and hassle-free full-day tour with PERU ADVENTURES VIAJES, it's important that you understand our prices, services, responsibilities, and cancellation and refund policies. We recommend that you read the following Terms and Conditions carefully.

Contents

  1. Disclaimer
  2. Cancellation Policy
  3. Refunds

1. Disclaimer

  1. Our company is not responsible for trips that are canceled or delayed
    due to vandalism, terrorism, civil unrest, strikes, wars, political conflicts,
    weather conditions, natural disasters, mechanical failures, or any other
    irregularities caused by third parties, nor for any factors that result in
    additional costs or itinerary changes.
  2. Our company is not liable for adverse situations that may occur during
    the expedition, such as loss, accidents beyond our control, damage, injuries,
    illnesses, pregnancy, or physical or mental impairments that may endanger the
    health or safety of the client or third parties. The company will not accept
    claims or issue partial or full refunds for these reasons.
  3. Our company does not cover any expenses resulting from leaving the hike
    or expedition before completing the itinerary due to medical problems,
    emergency rescue, evacuation, adverse weather conditions, bad weather, or
    medical treatment.

2. Cancellation Policy

If you cancel more than 24 hours before the tour start date, you may reschedule at no cost or request a refund. Cancellations made less than 24 hours in advance will incur a 100% penalty. No refunds or rescheduling will be offered, regardless of the reason. In case of a no-show or late arrival at the departure time, the deposit will not be refunded and the tour cannot be exchanged for another one.

3. Refunds

There are two ways we can refund your money:
  1. Credit Note: You will receive a COUPON code for the value of the service, which you can use on your next purchase.
  2. Refund: You can request your refund through our customer service channels by email or WhatsApp. We will process your refund as soon as we verify that it meets our refund policy.

Once your refund is approved, it will be processed within 1 business day during office hours.

The money will be refunded to your preferred payment method. If you paid in cash, you will be refunded in cash. If you paid by credit/debit card, your bank may take up to 15 business days to reflect the refund on your statement, although it usually takes less than 10 days.

Payment processing fees: Bank fees, credit card fees, PayPal fees, and fees from other payment methods are non-refundable. For example, if a 5% payment processing fee was charged when you made your booking, that fee will be deducted from the refund amount.